FAQs
Who is Aquaterra Spas?
- Aquaterra Spas are manufactured by the global hot tub leader who has built more than 1.5 million hot tubs over 30+ years. When you buy an Aquaterra Spas hot tub, you get quality and expertise backed by a peace of mind that comes from years of experience and the added value of purchasing through Costco at the best possible price.
When and how will my accessories arrive?
- AquaterraSpas.com accessories and parts are all shipped via UPS Ground within the 48 continental US. Orders will be processed and shipped within 1 week of purchase. Once your order has shipped you will receive an email from UPS with tracking information.
What does Plug-N-Play mean?
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Plug-N-Play (110v) can plug into a standard 110v outlet with no extra wiring required. 230v spas require an electrician for installation.
There are a few differences to consider. 230v heat faster on initial fill, and you can run the jets and heater on high at the same time during your soak. Plug-N-Play spas offer the same jet strength as a single dual-speed pump 230v spa; however, you can only run the jets or heat on high at the same time during your soak.
Note: All 110v Plug-N-Play spas can be upgraded to 230v post-purchase.
What is the benefit of converting the spa to 230v? What is required?
- Although most spa owners find 110v adequate for heating, 230v spas are slightly more efficient, and heat faster. A licensed electrician can perform the conversion from 110v to 230v. NOTE: An optional GFCI sub-panel is required for conversion.
What comes with the spa?
- All models come with a thermal locking cover, initial filter, and a 5-year limited warranty. For additional accessories, including matching steps, shop here.
What does an Ozonator do?
- The Ozone system mixes concentrated ozone bubbles into the water to neutralize contaminants such as lotions, detergents, and organic waste. NOTE: Ozonators are standard on select models, and optional on others. Click here to learn how to install an Ozone system.
How much will it cost to operate the spa?
- Actual operating cost will vary depending on the model chosen, usage, and electrical cost where you live. However, on average, Aquaterra spas cost between $20-$50 per month to operate.
Can the spa be delivered to the backyard or deck?
- No. The spa is only delivered to the curbside in front of the driveway. Generally, two people with a furniture dolly can move the spa to the desired location. Check the local service directory to find a moving service or contractor to assist moving the spa if needed. To learn more about the Curbside Delivery Agreement, click here.
What type of foundation is required for the spa?
- The spa requires support of at least 80 lbs. per square foot, whether it be a deck or on the ground. If installed on the ground, the foundation can be a concrete slab 4 inches thick, or even pavers. However, if using pavers, ground must be compressed first before laying down pavers.
What cover lifter is best for my hot tub’s shape?
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If your hot tub is square, use Cover Lifter - Low Mount (PN: 303210).
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If your hot tub is round or triangular, use the Cover RX cover lifter (PN: 303360).
Do Accessories from Aquaterra Spas come with a warranty?
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Every accessory you purchase from AquaterraSpas.com comes with a limited warranty. Please reference the documents included with each product purchased.
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For additional questions, please call 1-888-961-7727 x2, 6:00AM-5:00PM PST, Monday-Friday or email AHSService@watkinsmfg.com.
What is the return policy for items purchased at AquaterraSpas.com?
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If you purchased a part or accessory from AquaterraSpas.com and wish to return it, email aquaterraspas@watkinsmfg.com or fill out the return form here. All returns are subject to re-stocking fees.
- For spa returns, please contact Costco directly.
Who do I contact for further assistance?
- Please call our Customer Service department at 1-888-961-7727 x2, 6:00AM-5:00PM PST, Monday-Friday, or email us at AHSService@watkinsmfg.com.